Supernatural Hair Care LLC Shipping Policy

Welcome to Supernatural Hair Care LLC! We are committed to ensuring your natural hair care products are delivered to you promptly and in perfect condition. Please review our shipping policy below to understand our shipping procedures, timeframes, and costs.

1. Shipping Destinations

We currently ship to the following destinations:
- Domestic: All 50 states within the United States, including Alaska and Hawaii.
- International: We offer international shipping to select countries. Please check our website or contact customer service to confirm if we ship to your location.

 2. Shipping

- International Shipping:
- Shipping rates vary based on the destination and weight of the package. The shipping cost will be calculated at checkout.

*Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.*

3. Order Processing Time

- Processing Time: Orders are typically processed within 1-3 business days after payment is received. During high-demand periods, such as holidays or sales events, processing times may be extended.
- Order Cut-off Time: Orders placed after 3:00 PM (EST) will be processed on the next business day.

4. Delivery Time

- Domestic Delivery: Once shipped, you can expect delivery within 5-7 business days for standard shipping. Expedited and overnight shipping options are available for faster delivery.
- International Delivery: Delivery times vary based on the destination country and can range from 7-21 business days.

*Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal service delays, customs processing times, or natural events.*

5. Order Tracking

- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link. Please allow up to 24 hours for tracking information to update.

6. Shipping Address

- Please ensure that your shipping address is complete and correct at the time of purchase. Supernatural Hair Care LLC is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately at [insert customer service email] to correct it.

 7. Lost or Damaged Packages

- In the rare event that your package is lost or arrives damaged, please contact us at [insert customer service email] within 7 days of the estimated delivery date. We will work with the carrier to locate the package or provide a replacement, if necessary.

8. Returns and Exchanges

- Please refer to our [Return Policy](#) for information on how to return or exchange products. Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).

9. Customs and Import Duties (International Orders)

- International customers are responsible for any customs and import duties or taxes that may apply. These charges are not included in the product price or shipping costs and are payable upon delivery. We recommend checking with your local customs office for more information on potential fees.

10. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:
- Email: info@shcbeauty.com

Thank you for choosing Supernatural Hair Care LLC. We appreciate your business and are dedicated to providing you with the best possible service and products for your natural hair care needs.

Note: This shipping policy is subject to change without notice. Please review it regularly to stay informed about any updates.

Supernatural Hair Care LLC Return Policy

At Supernatural Hair Care LLC, we are dedicated to providing you with high-quality natural hair care products. We understand that sometimes you may need to return a product. Please review our return policy below for information on how to process a return or exchange.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

- Timeframe: You may return or exchange products within 30 days of the purchase date.
- Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return or exchange. We do not accept returns on products that have been opened, used, or tampered with for health and safety reasons.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items are not eligible for return, including:
- Gift cards
- Sale items or promotional products
- Customized or personalized items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@shcbeauty.com within 30 days of your purchase. Please include your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.

3. Pack and Ship: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and any free gifts. Clearly mark the RMA number on the outside of the package. Please use a trackable shipping method and consider purchasing shipping insurance. We are not responsible for lost or damaged returns.

4. Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

5. Refunds

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error we made.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts).

6. Exchanges

If you wish to exchange an item for a different product, please contact us at info@shcbeauty.com. Exchanges are processed in the same manner as returns. Once the original item is returned and inspected, we will ship the replacement item.

- Out-of-Stock Items: If the item you wish to exchange is out of stock, we will offer you a refund or allow you to choose an alternative product of equal value.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@shcbeauty.com with your order number and a description of the issue. We may request photos of the damage or defect.

- Resolution: We will work with you to resolve the issue by offering a replacement, exchange, or refund.

8. Gifts

If you received a product as a gift and would like to return or exchange it, please contact us with the order number or the name of the person who purchased the gift. Gift returns will be refunded as store credit or exchanged for another product of equal value.

9. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:

- Email: info@shcbeauty.com

Note: This return policy is subject to change without notice. Please review it regularly to stay informed about any updates.